We deliver most of our products to most parts of the world. International shipping costs are incredibly expensive, and we may choose not to insure for international orders delivery time.

We provide flat rate shipping of $12, and FREE shipping for orders over $95 – Australia Wide.

The majority of our orders are sent within 48hrs. we aim to send all orders out within 3 business days, although our dispatch times may vary during high sales periods. I’m a one woman team packing with my children at home. If we take a little longer, I’ll personally inform you.

Please ensure your address is current at checkout as we are not responsible for packages sent to incorrectly entered addresses. We will ship to the address on the order placed on our website.

When your order is complete you will be sent an email containing your order information and tracking details. If you do not receive this, feel free to contact us so they can be resent to you.

If your order does not arrive by the predicted tracking date, or your order is in anyway incorrect or damaged, please contact us within 7 days to rectify. If the order has been damaged in transit, please contact us within 48 hours so we can rectify the issue with our shipping partners.

Local Pickup from South Penrith, NSW

If you intend to collect your parcel in person, you can select local collection as a shipping option to waive fees. Please email me at contact@elbeavers.com beforehand to ensure I am available before you proceed.